menteroso ([info]menteroso) wrote,
@ 2006-11-20 21:25:00
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So, today was my first day taking live calls.

Well, I'm glad to be home.  It wasn't horrible, but there's a lot to remember about the call, and I'm pretty sure I forgot a lot of it today.

Several calls were about PS3's and Wii's. People wanting to know when they're gonna get it, if it's gonna come in in time for Thanksgiving (!), etc.

Got a couple of "where's my stuff" calls, but they were generally very easy.

Welp, tomorrow's another day. More calls and cheap Chinese food.

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[info]stealthymonkey
2006-11-21 03:35 am UTC (link)
COngrats on surviving your first day!

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[info]menteroso
2006-11-21 03:38 am UTC (link)
Thankee kindly! How're ya'll doin?

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[info]specieszero
2006-11-21 04:31 am UTC (link)
What kind of support do you get? Is there like a helpdesk you can call, senior reps on-hand, some sort of chat?

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[info]menteroso
2006-11-21 04:49 am UTC (link)
We have a "knowledge database" (think imitation wiki) and serior reps, supervisors, etc. on hand.

Basically, we are the helpdesk. We have to have the answers. Those are pretty easy to get, in most cases. It's the required verbiage "Thank you for calling Wal-Mart.Com, my name is Menteroso and I'll be helping you today, may I have your name, please?" that gets me. It has changed since I did it before, which shaped how I've answered phones lo these many years. There's other stuff that's *required*, and it's little things that one might forget on their first few days, which is why they give you a couple of training days to do it. I ended up being floor support those couple of days, because of my prior experience...

That was a long response. Sorry.

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